Google Business Profile Experts
Your GBP is often the first thing customers see. We handle everything—setup, verification, optimization, posting, reviews, and even suspension recovery.
20+ Years of GBP Excellence
Your Google Business Profile is often the first thing potential customers see when searching for your business—and it might be the only thing they see before deciding to call or visit. ThinkMents has been managing Google Business Profiles since Google first launched the platform (originally Google Places, then Google My Business, now Google Business Profile). With over 20 years of local marketing experience, we understand exactly how to optimize your profile to appear in the coveted Local 3-Pack, generate more calls, and turn searchers into customers. We've managed hundreds of GBP listings across 31 states, helping businesses dominate local search results.
Comprehensive GBP Services
From setup to suspension recovery, we handle every aspect of your Google Business Profile
GBP Setup & Claiming
Don't have a Google Business Profile yet, or struggling to claim an existing listing? We handle the entire setup process—creating your profile, verifying your business, and ensuring all information is accurate from day one. For businesses with existing unclaimed listings, we navigate Google's verification process to establish your ownership. We've successfully claimed listings that business owners struggled with for months, including handling Google's video verification and address verification requirements.
From $250
Profile Optimization
A complete profile dramatically outperforms a basic one. We optimize every element of your listing: business categories (primary and secondary), service descriptions, attributes, business hours (including special hours for holidays), service areas, appointment links, and more. We craft compelling business descriptions using relevant keywords while maintaining readability. Our optimization ensures Google understands exactly what you offer and shows your listing for relevant searches.
From $350
Photo & Visual Management
Listings with photos receive significantly more engagement. We manage your visual presence with professional cover photos, logo placement, interior and exterior photos, team photos, and product/service images. We ensure photos are properly sized, geotagged, and named for SEO benefit. We also monitor for and remove any inappropriate user-uploaded photos. Regular photo updates signal to Google that your business is active and engaged.
From $200
Review Management & Generation
Reviews are the lifeblood of local search success. We implement systematic review generation strategies that encourage satisfied customers to share their experiences. This includes post-service follow-up sequences, easy review links, and staff training on appropriate review requests. We also monitor all reviews and craft professional responses to both positive and negative feedback, showing potential customers you care about customer satisfaction.
From $250/mo
Google Posts & Updates
Keep your profile active and engaging with regular Google Posts. We create and schedule posts about offers, events, updates, and news. Posts appear directly in your GBP and can include calls-to-action that drive immediate engagement. Regular posting signals to Google that your business is active, which can positively impact your local rankings. We handle all content creation, scheduling, and performance tracking.
From $200/mo
Q&A Management
The Questions & Answers section of your GBP is often overlooked but critical. We monitor incoming questions, provide helpful answers, and proactively seed your profile with common questions and optimized answers. This builds trust with potential customers and provides another opportunity to incorporate relevant keywords. We ensure your Q&A section works for you, not against you.
Included in management
Multi-Location GBP Management
Managing multiple locations? We handle them all with consistent branding and optimization while customizing each listing for its specific market. Our bulk management tools allow efficient updates across all locations while maintaining local relevance. We ensure consistent NAP (Name, Address, Phone) information, category selection, and photo standards across your entire portfolio. Perfect for franchises, chains, and multi-location service businesses.
From $150/location/mo
Suspension Recovery
Profile suspended? We've recovered hundreds of suspended profiles with a 95% success rate. We analyze why your profile was suspended, develop a recovery strategy, prepare your reinstatement request, and communicate with Google on your behalf. The suspension recovery process can be frustrating and confusing—we handle it all. Most recoveries are completed within 2-4 weeks, getting your business back online and visible.
From $500
Video Verification Assistance
Struggling with Google's video verification? We guide you through the entire process with step-by-step instructions, example videos, and best practices. We help you prepare your verification video, ensure it meets Google's requirements, and troubleshoot any issues. For businesses that have failed video verification multiple times, we provide specialized consulting to identify and fix the underlying issues.
From $150
GBP Insights & Reporting
Data-driven optimization requires understanding how customers find and interact with your profile. We provide monthly reports showing search queries, customer actions (calls, website visits, direction requests), photo views, and competitive comparisons. We analyze trends, identify opportunities, and adjust strategy based on real performance data. You'll know exactly how your GBP is performing and what we're doing to improve results.
Included in management
Competitor Analysis
Understanding your competitive landscape is crucial. We analyze your top competitors' GBP profiles, identify what they're doing well, find opportunities to differentiate, and develop strategies to outperform them in local search results. We monitor competitors' review velocity, post frequency, category selections, and rankings to ensure you stay ahead. Knowledge is power in local SEO.
From $300
GBP Training & Consultation
Prefer to manage your own profile? We offer one-on-one training sessions covering profile optimization, review generation, posting strategies, insights interpretation, and ongoing maintenance. You'll learn best practices, common mistakes to avoid, and our proven strategies for local search success. Training is customized to your business type and goals. We also offer ongoing consultation for businesses that want strategic guidance without full management.
From $200/hr
Why Google Business Profile is Critical for Your Business
The numbers don't lie—Google Business Profile directly impacts your bottom line
of all Google searches have local intent
of consumers who search locally on mobile visit or call within 24 hours
more likely to attract location visits with complete GBP
of people who search for something nearby visit within a day
The Google Local 3-Pack appears in 93% of searches with local intent
Listings with photos receive 42% more requests for directions
Photos also drive 35% more website clicks
5-star rated businesses get 25% more clicks than 3-star businesses
If you're not appearing in Google's local results, you're invisible to customers actively searching for your services right now. Your competitors are getting those calls instead.
Google Business Profile is free to use, but optimization requires expertise. The difference between a basic listing and a fully optimized profile can mean dozens of additional calls and customers every month.
Who GBP Management Is For
Local Service Businesses
Plumbers, electricians, HVAC, home services that rely on "near me" searches and local visibility.
Medical & Dental Practices
Healthcare providers where GBP visibility directly impacts new patient acquisition.
Multi-Location Businesses
Franchises and chains needing coordinated GBP management across dozens or hundreds of locations.
Legal & Professional Services
Law firms and professional services where GBP reviews build trust and credibility.
Restaurants & Retail
Businesses where location, hours, photos, and reviews directly drive foot traffic.
Businesses with GBP Problems
Companies with suspended profiles, duplicate listings, negative reviews, or incorrect information.
Is Your GBP Working for You?
Get a free audit and see exactly how your profile stacks up against competitors.
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